Privacy Policy

Welcome to Sypha AI, an AI powered suite of development tools that helps developers use AI to autonomously write, edit, and build software.

This Privacy Policy explains how Sypha AI Private Limited ("Sypha AI") collects, uses, discloses, and otherwise processes personal data in connection with the Sypha AI tools, app, and website.

Data Collection & Usage

Sypha collects technical and usage information to operate, maintain, and improve our services. This data helps ensure performance, reliability, security, and a better user experience.

The information we collect may include basic identifiers, system and usage metrics, model configuration details, and general operational data generated through your interactions with Sypha. Some data may be anonymized or aggregated for analytics and diagnostic purposes.

We do not sell, rent, or share your information with third parties for advertising or marketing purposes. All data is processed securely, stored only as long as necessary for its intended purpose, and handled in accordance with applicable privacy and data protection laws.

Section 1: Our Collection and Use of Personal Data

The categories of personal data we collect depend on how you interact with better user experience.

1.1 Personal Data You Provide

• Contact Information: Name, email address, phone number (if provided), and communication preferences. Used to communicate with you and provide client support.
• Account Information: Email address, account credentials, and service preferences. Used to administer your account and provide our services.
• Payment Information: If you purchase credits or subscriptions, payment card details and billing address. We use third party payment processors and do not store your payment card details.
• Feedback and Support Information: Messages sent through our support channels. Used to respond to inquiries and improve our services.

1.2 Personal Data Automatically Collected

• Device and Network Information: Device type, operating system, IP address, browser type, and unique device identifiers.
• Usage Information: Interactions with our services, including features used, actions taken, and browsing behaviour.

Section 2: Code Privacy and AI Processing

2.1 Your Code Stays Private

When you use our tools with your own API keys:

• Your code and AI requests go directly from your machine to your chosen AI provider.
• Processing happens locally on your machine or through your API connections.

Section 3: How We Use Your Information

We use personal data to:

• Provide and maintain user experience
• Process payments and manage your account
• Communicate service updates
• Comply with legal obligations

Section 4: How We Share Your Information

We share personal data only in limited circumstances:

• Service Providers: Third parties who perform services on our behalf (e.g. payment processing).
• Legal Requirements: When required by law, legal process, or to protect rights and safety.
• With Your Consent: When you direct us to share information with third parties.

We do not sell, rent, or trade your personal information.

Section 5: Your Privacy Choices

5.1 Communication Preferences

Unsubscribe from promotional emails using the link in any email or by contacting us at support@sypha.ai.

5.2 Cookie Preferences

Manage cookie settings through our cookie banner or browser settings.

Section 6: Data Security

We implement appropriate security measures to protect your personal data, including:

• Access controls and monitoring

Section 7: Data Retention

We retain personal data to only 30-days:

• Account data: While your account is active
• Billing records: As required by law
• Support communications: Until the issue is resolved, plus a reasonable follow-up period

Section 8: Updates to This Policy

We may update this Privacy Notice from time to time.

You will be notified of material changes by email or prominent notice on our website.

Your continued use of our services after changes constitutes acceptance.

Section 9: Contact Us

If you have any questions about this Privacy Notice or our privacy practices, please contact us: