This Privacy Policy explains how Sypha AI Private Limited (“Sypha AI”) collects, uses, discloses and otherwise processes personal data in connection with the Sypha AI tools, app and website.
Data collection and usage
Sypha collects technical and usage information to operate, maintain and improve our services. This data helps ensure performance, reliability, security and a better user experience.
The information we collect may include basic identifiers, system and usage metrics, model configuration details and general operational data generated through your interactions with Sypha. Some data may be anonymised or aggregated for analytics and diagnostic purposes.
We do not sell, rent or share your information with third parties for advertising or marketing purposes. All data is processed securely, stored only as long as necessary for its intended purpose, and handled in accordance with applicable privacy and data protection laws.
Personal data you provide
The categories of personal data we collect depend on how you interact with the Service.
- Contact information. Name, email address, phone number (if provided) and communication preferences. Used to communicate with you and provide client support.
- Account information. Email address, account credentials and service preferences. Used to administer your account and provide our services.
- Payment information. If you purchase credits or subscriptions, payment card details and billing address. We use third-party payment processors and do not store your payment card details.
- Feedback and support information. Messages sent through our support channels. Used to respond to inquiries and improve our services.
Personal data automatically collected
- Device and network information. Device type, operating system, IP address, browser type and unique device identifiers.
- Usage information. Interactions with our services, including features used, actions taken and browsing behaviour.
Code privacy and AI processing
When you use our tools with your own API keys:
- your code and AI requests go directly from your machine to your chosen AI provider
- processing happens locally on your machine or through your API connections
How we use your information
We use personal data to:
- provide and maintain the user experience
- process payments and manage your account
- communicate service updates
- comply with legal obligations
How we share your information
We share personal data only in limited circumstances:
- Service providers. Third parties who perform services on our behalf, such as payment processing.
- Legal requirements. When required by law, legal process, or to protect rights and safety.
- With your consent. When you direct us to share information with third parties.
Your privacy choices
Communication preferences. Unsubscribe from promotional emails using the link in any email or by contacting us at support@sypha.ai.
Cookie preferences. Manage cookie settings through our cookie banner or browser settings.
Data security
We implement appropriate security measures to protect your personal data, including access controls and monitoring.
Data retention
We retain personal data only as long as it is needed:
- account data: while your account is active
- billing records: as required by law
- support communications: until the issue is resolved, plus a reasonable follow-up period
Updates to this policy
We may update this Privacy Policy from time to time. You will be notified of material changes by email or prominent notice on our website. Your continued use of our services after changes constitutes acceptance.
Contact us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at support@sypha.ai.