Last Updated: 15th September 2025

Welcome to Sypha AI, an AI powered development extension that helps developers write, edit, and build software.
This Privacy Policy explains how Sypha AI Private Limited ("Sypha AI") collects, uses, discloses, and otherwise processes personal data in connection with the Sypha AI extension, app, and website.

Section 1: Our Collection and Use of Personal Data

The categories of personal data we collect depend on how you interact with our services.

1.1 Personal Data You Provide

Contact Information: Name, email address, phone number (if provided), and communication preferences. Used to communicate with you and provide customer support.
Account Information: Email address, account credentials, and service preferences. Used to administer your account and provide our services.
Payment Information: If you purchase credits or subscriptions, payment card details and billing address. We use third party payment processors (e.g., Paytm, Stripe) and do not store your payment card details.
Feedback and Support Information: Messages sent through our support channels. Used to respond to inquiries and improve our services.

1.2 Personal Data Automatically Collected

Device and Network Information: Device type, operating system, IP address, browser type, and unique device identifiers.
Usage Information: Interactions with our services, including features used, actions taken, and browsing behaviour.

Section 2: Code Privacy and AI Processing

2.1 Your Code Stays Private

When you use our extension with your own API keys:
Your code and AI requests go directly from your machine to your chosen AI provider.
We do not receive, store, or process your source code.
We cannot see your prompts or AI responses.
All processing happens locally on your machine or through your API connections.

Section 3: How We Use Your Information

We use personal data to:
Provide and maintain our services
Process payments and manage your account
Communicate service updates
Comply with legal obligations
Protect against fraud and abuse

Section 4: How We Share Your Information

We share personal data only in limited circumstances:
Service Providers: Third parties who perform services on our behalf (e.g. payment processing).
Legal Requirements: When required by law, legal process, or to protect rights and safety.
Business Transfers: In connection with mergers, acquisitions, or sale of assets.
With Your Consent: When you direct us to share information with third parties.

We do not sell, rent, or trade your personal information.

Section 5: Your Privacy Choices

5.1 Communication Preferences

Unsubscribe from promotional emails using the link in any email or by contacting us at support@sypha.ai.

5.2 Cookie Preferences

Manage cookie settings through our cookie banner or browser settings.

Section 6: Data Security

We implement appropriate security measures to protect your personal data, including:
Encryption in transit and at rest
Access controls and monitoring
Regular security assessments
Secure coding practices

However, no method of transmission over the Internet is 100% secure.

Section 7: Data Retention

We retain personal data only as long as necessary:
Account data: While your account is active
Billing records: As required by law
Support communications: Until resolved plus a reasonable period

Section 8: Children's Privacy

Our services are not directed to children under 13.
We do not knowingly collect personal data from children under 18. If we learn that we have collected such information, we will promptly delete it.

Section 9: Updates to This Policy

We may update this Privacy Notice from time to time.
You will be notified of material changes by email or prominent notice on our website.
Your continued use of our services after changes constitutes acceptance.

Section 10: Contact Us

If you have any questions about this Privacy Notice or our privacy practices, please contact us:

Email/Support: support@sypha.ai
Sypha AI Private Limited
Mumbai, MH, India